Support

Did you know Flash Technology is with you every step of the way.

• Flash University - Hands-on training for High Intensity, Medium Intensity, and Airport lighting. We also offer on-site shadow training.
• Certified Service Providers - Need Service or a site visit? Contact one of our many Flash University trained CSP’s
• Customer Service - Available 24/7/365 to answer questions concerning asset status, trouble ticket staus or open/extend/close NOTAM’s. They aslo perform ALI/QLI’s, grant site access, give gate combo’s and escalate issues as needed.
• Technical Support - Technical Support Analysts (TSA) that have been trained to troubleshoot all Flash Technology equipment. With the average tenure of 6 years, our technical support staff is known to be reliable, fast, and accurate. Also, most analyst have multiple years of experience working in the field - climbing towers and fixing equipment on-site.
• Return Material Authorization - RMA’s are handled by our Technical Support staff. See below for more information on our RMA policy.
• Knowledge Center - your best resource for product datasheets, manuals, drawings, frequently asked questions, project briefs and more. Use our knowledge to your advantage.
• Regulations - Providing up-to-date links and information concerning the lighting and monitoring regulations that effect you.

Return Material Authorization Policy
IF A PRODUCT PURCHASED FROM FLASH TECHNOLOGY MUST BE RETURNED FOR ANY REASON (SUBJECT TO THE WARRANTY POLICY), PLEASE FOLLOW THE PROCEDURE BELOW: 

Note: An RMA number must be requested from Flash Technology prior to shipment of any product. No returned product will be processed without an RMA number. This number will be the only reference necessary for returning and getting information on the product’s progress.

Failure to follow the below procedure may result in additional charges and delays. Avoid unnecessary screening and evaluation charges by contacting Technical Support prior to returning material.

1. To initiate an RMA, customers should call the Alarm Response & Compliance Center at (800-821-5825) to receive technical assistance and a case number. The following information is required before a case number can be generated: 

• Site Name/Number / FCC Registration number/ Call Letters or Airport Designator
• Site Owner (provide all that apply - owner, agent or subcontractor)
• Contractor Name
• Contractor Company
• Point of Contact Information: Name, Phone Number, Email Address, Fax Number and Cell Phone (or alternate phone number)
• Product’s Serial Number
• Product’s Model Number or part number
• Case Number (if previously given)
• Reason for call, with a full description of the reported issue

2. The case number will then serve as a precursor to receiving an RMA number if it is determined that the product or equipment should be returned. To expedite the RMA process please provide:

• Return shipping method
• Purchase Order (if non-warranty repair)
• Shipping Address
• Bill To Address
• Any additional information to assist in resolving the issue or problem

3. A purchase order (PO) is required in advance for the replacement of product that may be under warranty. Flash will then, at its discretion issue a credit once the validity of the warranty has been determined.

4. A PO is also required in advance for all non-warranty repairs. NOTE: the purchase order is required prior to the issuance of the RMA number.

• If the PO number is available at the time of the call, an RMA number will be issued and the customer must then fax or email the P.O. with the RMA number as the reference, to ensure prompt processing.
• If the P.O. number is NOT available at the time of the call, a Case Number will be given to the customer and should be referenced on the P.O. when faxed or emailed to RMA Rep.
• Flash will then, at its discretion repair or replace the defective product and return the product to the customer based on the shipping method selected.
• The customer may purchase a new product before sending in the existing product for repair. If Flash Technology determines the existing product is still covered under warranty a credit will be issued to the customer for the new product. 

5. After receiving the Flash Technology RMA number, please adhere to the following packaging guidelines:
• All returned products should be packaged in a way to prevent damage in transit. Adequate packing should be provided taking into account the method of shipment.

Note: Flash Technology will not be responsible for damaged items if product is not returned in appropriate packaging.

6. All packages should clearly display the RMA number on the outside of all RMA shipping containers. RMA products (exact items and quantity) should be returned to:

Flash Technology
Attn: RMA #XXX
332 Nichol Mill Lane
Franklin , TN 37067

7. All RMA numbers:

• Are valid for 15 business days. Products received after may result in extra screening and delays.
• Must have all required information provided before a RMA number to be assigned. 

RETURN TO STOCK POLICY
Product must:

• Be returned within 60 days of ship date and will be subject to a 25% restocking fee.
• Be in the original packaging
• Not be damaged